Position Title & Grade: Director of the Customer Service Center, FSN-10*; FP-5*
Closing Date: May 13, 2008

ANNOUNCEMENT NUMBER: FSN-44/2008

OPEN TO	:
POSITION	:	Director of the Customer Service Center, FSN-10*; FP-5*
OPENING DATE	:	April 30, 2008
CLOSING DATE	:	May 13, 2008
WORK HOURS	:	Full time; 40 hours/ week.
SALARY	:	*Not-ordinarily Resident (Position Grade: FSN-10* or FP-5 NOR) *Ordinarily Resident: Rp. 158,369,743,- p.a. (Full performance starting salary)

NOTE: ALL ORDINARILY RESIDENT APPLICANTS MUST BE RESIDING
IN COUNTRY AND HAVE THE REQUIRED WORK AND/OR RESIDENCY PERMITS TO BE ELIGIBLE FOR CONSIDERATION. APPLICANTS MUST BE ELIGIBLE FOR EMPLOYMENT UNDER HOST GOVERNMENT LAWS AND REGULATIONS.

The U.S. Embassy in Jakarta is seeking an individual for the position of Director of the Customer Service Center (Pos. No: C50104) in the Information System Center (ISC)

BASIC FUNCTION OF POSITION:

The incumbent serves as the Director of the Customer Service Center (CSC). The CSC is an Embassy’s first to turn when in need of assistance with anything under the Management section’s area of responsibility. The CSC Director provides Embassy personnel with information about all Management-related matters and answers each employee’s management –related inquiries either with direct action or by coordinating a solution. The CSC Director is responsible for managing people and processes, and for devising and implementing appropriate procedures for serving Embassy personnel. The CSC Director works closely with all ICASS providers to facilitate communication and teamwork in solving customer inquiries. The CSC will be the central location for assistance with IT related matters to include oversight of the ISC Helpdesk and Embassy-wide IT training program.

QUALIFICATIONS REQUIRED:

NOTE: All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.

1. Bachelor‘s degree in Science (Computer Science) is required.

2. Five (5) to seven (7) years of progressively responsible experience in a customer service role with familiarity in an IT training environment is required.

3. Level IV (fluent) in speaking/reading/writing both in English and Bahasa is required.

4. Must have excellent working knowledge of operational aspects of the Embassy and its administrative procedures. Must be aware of specific services provided by the Management team to the U.S. Embassy Local Employee and American Staff employees. Must be familiar with IT systems and the role of various sections in the overall Embassy/Mission organizational structure.

5. Must be proficient with Microsoft application such as Word, Excel, PowerPoint, and familiar with Microsoft Access.

6. Must display excellent interpersonal skills to facilitate interoffice communication and teamwork. And must be responsible for short and long term planning of office operations.